Fast & Free Shipping $49+*
Same Day Ship Out/Pick Up*
45 Days No-risk Return*
Local Specialty Store Since 1970!

Shipping Exchange/Return & Refund Policy (eCom only)

Shipping Policy 

 

  • Free shipping on the subtotals of orders over $49 & less than 10 pounds (the US only)
  • Free shipping with discount Code is only available with Standard/Ground Shipping.
  • Free shipping is available to most states but Alaska, Hawaii, US territory islands, and dependent area.
  • Gordon's Online Shop offers Standard(Free Shipping), Ground, Express, and Overnight shipping methods.
  • Depends on the economic situation, we will choose between U.S.P.S., UPS, and FedEx for shipping.
  • Online orders will take 1-2 business day for handling(1 business day for Overnight Shipping).
  • Online orders purchased before 9 AM (EST) between Monday to Friday will ship out the same day.
  • Online orders purchased before 7 PM (EST) between Monday to Saturday will ready for pick up the same day.
  • Online orders will not ship out/pick up ready on Holidays, non-open or out-of-office days. The order/shipping information will update the very next business day.
  • If you have any questions about your order and shipping, please contact us through Email/phone. We will help and respond you within 1-2 business days via Email.
  • Please contact us for the quote of shipping internationally.
  • A signature may be required at delivery when the subtotal of an order over $1000.
  • Gordon’s Golf and Ski, Inc. reserves the right to limit shipping methods.

 

Exchange/return policy

 

  • Customers must have an account to create an exchange/return shipment.
  • If they place orders as guests, they will have to register with the same e-mail address to convert their guest account into a customer account.
  • Click here for exchange/return instructions
  • Exchanges/returns have to be within 45 days of purchase.
  • Exchanges/returns must be authorized by Gordon's first to ship the purchased items back. Otherwise, we may not accept the return packages.
  • The original receipts, tags, and parts are required for exchanges/returns.
  • Items must be new and unused, in the original packaging and contain all original parts, tags (attached and not removed) and accessories.
  • No exchanges/returns on any sale/discounted items.
  • Orders purchased with 10% Off Discount Code will be able to exchanges/returns. However, we may charge 10% restock fee when the original total of an order exceeds $150.
  • To exchange/return golf equipment must have no damage, scratches or wear to face or head of golf clubs.
  • To exchange/return ski and snowboard equipment must have no damage and scratches.
  • The colors of the back side of Skis/Snowboards may various. It can not be a reason for exchanges/returns. 
  • Exchanges/returns are for the original payment method or store credits.
  • Gift Cards are not returnable and refundable.
  • If the order purchased by gift card or combine payment with the gift card, it will be refunded on a gift card. 
  • Refund to store credits only if exchanges/returns to Gordon’s Retail Store.
  • Free ONE return/exchange label on package less than 16 OZ for each order (Orders shipped to Alaska, Hawaii, US territory islands, and dependent area are not available to free return/exchange).
  • Please contact us for your return/exchange label. We will email you the shipping label within 1-2 business days.
  • Each exchange/return shipping label from Gordon's will be charged a $12.99 flat rate shipping cost if the return package over 15.99 OZ (package weight on return label).
  • You may use your own shipping label to exchange/return. If so, please provide your return tracking number to us before you ship the package back. We may deny the return package without authorizing the tracking number.
  • Once you start an exchange/return case, please shipping your packages back to us in 5 days. We might deny your exchange/return if we did not receive your packages within 14 business days after you started the exchange/return case.
  • If the return order exceeds $500, we may refund you store credits or gift card.
  • Please allow up to 30 business days (depends on PayPal and Banks policy) for a refunding process. 
  • We may deny a return/refund if the customer continuously makes returns. 
  • International orders are not returnable or exchangeable.
  • Orders purchased with special offers or promotions from vendors are not returnable or exchangeable.
  • Any eyewear will not be able to exchange/return. If you have any warranty issue with your eyewear, please contact with the brand or manufactories. We will be happy to provide you with their contact information. 
  • Gordon’s Golf and Ski, Inc. reserves the right to limit returns, exchanges, and refunds.

 

Warranty

 

  • Gordon's follows the warranty policies and guidelines for each individual manufacturer.  The manufacturer will be responsible for all warranty decisions. We are happy to help set up the warranty, following the manufacturer's guidelines.
Fast & Free Shipping $49+*
Same Day Ship Out/Pick Up*
45 Days No-risk Return*
Local Specialty Store Since 1970!