Shipping Exchange & Returns policy (eCom)
Shipping Policy (US Only)
- Free shipping on orders over $49 & less than 10 pounds.
- Free Shipping with Discount Code is only available with Standard/Ground Shipping.
- Gordon's Online Shop offers Standard(Free Shipping), Ground, Express, and Overnight shipping methods.
- Depends on the economical situation, we will choose between U.S.P.S., UPS, and FedEx for shipping.
- Online orders will take 1-2 business day for handling(1 business day for Overnight Shipping).
- Online orders purchased before 9AM(ET) between Monday to Friday will ship out the same day.
- Online orders will not ship out on U.S. Holidays. The order/shipping information will update the very next business day.
- If you have any questions about your order and shipping, please contact us through Email/phone. We will help and respond you in 1-2 business days via Email.
- Please contact us for the quote of shipping internationally.
- Gordon’s Golf and Ski, Inc. reserves the right to limit shipping methods.
- Exchanges/returns have to be within 45 days of purchase.
- The original receipts and tags are required for exchanges/returns.
- Items must be new and unused, in the original packaging and contain all original parts, tags (attached and not removed) and accessories.
- No exchanges/returns on any sale/discount items.
- Golf equipment must have no damage, scratches or wear to face or head of golf clubs.
- Ski and Snowboard equipment must have no damage and scratches.
- Exchange/return are for the original payment method or store credits only.
- Gift Card/Certificate is not returnable and refundable.
- If the order purchased by gift card or combine payment with the gift card, it will be refunded on the gift card. Otherwise, it will be refunded by the original payment method on Gordon’s eCom site.
- Store Credit only if exchanges/returns to Gordon’s Retail Store.
- Free Return labels on packages less than 2 pounds. Please contact us for your return labels. We will email you the return labels in 1-2 business days.
- Each exchange/return shipping label from Gordon's will be charged a $7.99 flat rate shipping cost if the return package over 2 pounds.
- You welcome to use your own shipping label to exchange/return. If so, please provide your shipping tracking number to us. And we will refund you the total amount of your orders after we received your packages and confirm the exchange/return items are in the new/resale-able condition.
- Once you start a exchange/return case, please shipping your packages back to us in 7 days. We may deny your exchange/return if we did not receive your packages in 14 business days after you start the exchange/return case.
- Please allow 5-7 business days for a refunding process.
- Gordon’s Golf and Ski, Inc. reserves the right to limit returns, exchanges and refunds.
- Customers must have an account to create a exchange/return shipment.
- If they place orders as guests, they will have to register with the same e-mail address to convert their guest account into a customer account.