• All products are added to your cart.

Shipping Exchange & Returns policy (eCom)

Shipping Policy (US Only)

  • Free shipping on the subtotals of orders over $49 & less than 10 pounds.
  • Free shipping with discount Code is only available with Standard/Ground Shipping.
  • Gordon's Online Shop offers Standard(Free Shipping), Ground, Express, and Overnight shipping methods.
  • Depends on the economic situation, we will choose between U.S.P.S., UPS, and FedEx for shipping.
  • Online orders will take 1-2 business day for handling(1 business day for Overnight Shipping).
  • Online orders purchased before 9 AM (EST) between Monday to Friday will ship out the same day.
  • Online orders will not ship out on U.S. Holidays. The order/shipping information will update the very next business day.
  • If you have any questions about your order and shipping, please contact us through Email/phone. We will help and respond you within 1-2 business days via Email.
  • Please contact us for the quote of shipping internationally.
  • Gordon’s Golf and Ski, Inc. reserves the right to limit shipping methods.

Exchange/return policy

Notice

  • Customers must have an account to create an exchange/return shipment.
  • If they place orders as guests, they will have to register with the same e-mail address to convert their guest account into a customer account.
  • How to do a return
  • Exchanges/returns have to be within 45 days of purchase.
  • The original receipts and tags are required for exchanges/returns.
  • Items must be new and unused, in the original packaging and contain all original parts, tags (attached and not removed) and accessories.
  • No exchanges/returns on any sale/discounted items.
  • Golf equipment must have no damage, scratches or wear to face or head of golf clubs.
  • Ski and Snowboard equipment must have no damage and scratches.
  • Exchanges/returns are for the original payment method or store credits only.
  • Gift Card/Certificate is not returnable and refundable.
  • If the order purchased by gift card or combine payment with the gift card, it will be refunded on the gift card. 
  • Store Credits only if exchanges/returns to Gordon’s Retail Store.
  • Free ONE Return/exchange label on package less than 1 pound for one order. Please contact us for your return/exchange label. We will email you the shipping label within 1-2 business days.
  • Each exchange/return shipping label from Gordon's will be charged a $12.99 flat rate shipping cost if the return package over 1 pound. 
  • You welcome to use your own shipping label to exchange/return. If so, please provide your shipping tracking number to us. We will refund you the amount of your purchase after we received your packages after confirming the exchange/return items are in the new/resale-able condition.
  • Once you start an exchange/return case, please shipping your packages back to us in 5 days. We might deny your exchange/return if we did not receive your packages within 14 business days after you started the exchange/return case.
  • If the return order exceeds $500, we will refund you store credits or store gift certificate.
  • Please allow 7-30 business days (depends on Bank policies) for a refunding process. 
  • Socks, bras, and underwear are not returnable or exchangeable.
  • International orders are not returnable or exchangeable.
  • Special offers or promotions from vendors are not returnable or exchangeable.
  • A signature may be required at delivery when the subtotal of an order over $1200.
  • Gordon’s Golf and Ski, Inc. reserves the right to limit returns, exchanges, and refunds.